Last Updated: September 2025
This Privacy Policy explains how personal information about you is collected, used and disclosed by Charterly. This Privacy Policy applies to information we collect when you access or use our websites, apps and services (collectively, the "Services"), or when you otherwise interact with us. By visiting and/or using the website/App, the user/customer agrees to the following terms and conditions under this Privacy Policy.
This Privacy Policy applies to persons who use our Site/App or Services. This Policy does not apply to information we collect from or about drivers, transportation companies, or any other persons who use the Charterly platform under license (collectively "Motor Carriers").
We take commercially reasonable steps to help protect your personal information and to prevent its loss, misuse, unauthorized access, disclosure, alteration, or destruction. The information we collect is governed by the applicable laws of the Commonwealth of Virginia. We retain your data as long as needed to maintain communication with you and for our operational records. Your personal information may be stored and processed in various locations around the world, always under secure conditions with strictly controlled access.
Charterly employs physical, technical, and managerial safeguards designed to protect the integrity and confidentiality of your personal information. However, no method of transmission or storage is completely secure. As such, Charterly cannot guarantee the absolute security of the information you provide or store through our services—you share it at your own risk. Similarly, we cannot guarantee that data will never be accessed, disclosed, altered, or destroyed due to a breach of our safeguards.
If we become aware of a security breach, Charterly may notify you electronically so you can take appropriate protective actions. We may also post a notice on our platform. Depending on your location, you may have the legal right to receive written notification of a security breach. To request a written notice, please contact us at charters@thecharterly.com.
All personal information you provide is treated as confidential. Charterly does not sell or trade your personal data without your explicit consent. We only share information with Motor Carriers when necessary for them to provide transportation services to you. We do not otherwise share your information with third parties unless you’ve authorized it, or as outlined in our Privacy Policy. If you are not comfortable with your information being used in this manner, please refrain from using our site or app.
All personal information you provide is treated as confidential. Charterly does not sell or trade your personal data without your explicit consent. We only share information with Motor Carriers when necessary for them to provide transportation services to you. We do not otherwise share your information with third parties unless you’ve authorized it, or as outlined in our Privacy Policy. If you are not comfortable with your information being used in this manner, please refrain from using our site or app.
We are committed to safeguarding your information. Our systems are designed with up-to-date technology, policy enforcement, and security measures to prevent unauthorized access or misuse of your personal data. Our practices are regularly reviewed to ensure compliance with relevant laws and industry standards.
We do not rent, sell, or share your personal data with other companies for their marketing purposes without your consent. However, we reserve the right to disclose your information to third parties if required to comply with lawful government or legal requests.
You must only submit to us or our agents, affiliates or the Site/App information which is accurate and not misleading and you must keep it up to date and inform us of changes. Your actual details may be stored with us and you may access this information by logging into your account on the Site/App. You undertake to treat the personal access data confidentially and not make it available to unauthorized third parties. We cannot assume any liability for misuse of passwords unless this misuse is our fault.
We may collect login information, personal information, location, transaction, device info, call/SMS data, etc.
We collect information about your interactions with our Services, including when and how you access them. This may include data such as login timestamps, pages visited, features used, browser type and language, and your Internet Protocol (IP) address. Additionally, we collect information when you download or install our app, communicate with us through third-party social media platforms, request customer support, or otherwise interact with us.
We collect personal information that you voluntarily provide through web forms—such as during account registration, when accessing the user portal, or when submitting requests for information. This includes information that can uniquely identify or contact you, such as your name, email address, telephone number, mailing address, and any other information you choose to share with us. We may also collect information about your activities or preferences when linked to your personal information. Please note that this does not include aggregate or anonymized data, which cannot be used to identify you individually. This Privacy Policy does not restrict our ability to collect and use aggregate or non-personal information.
When you use our Services to book transportation, we collect precise location data related to your trip, which is shared with Motor Carriers as necessary to provide service. If you allow the Charterly app to access your device’s location through your mobile operating system’s permission settings, we may collect your precise device location while the app is running in the foreground or background. We may also infer your general location based on your IP address.
We collect details about your transactions when using our Services. This includes the type of transportation booked, trip date and time, fare amount, distance traveled, and other transaction-related details that help us provide and improve our services.
We may collect information about the device you use to access our Services. This can include your device's hardware model, operating system and version, unique device identifiers, advertising identifiers, software and file versions, language preferences, serial number, device motion data, and mobile network information.
To facilitate communication between users and Motor Carriers, our Services may transmit phone calls and SMS messages. In doing so, we collect data such as call and message timestamps, the phone numbers involved, and the content of SMS messages exchanged. This data is collected solely to provide and support communication functionality within the platform.
We may use your information to provide, maintain and improve our services, send you relevant information, process transactions, and more.
We may share your information with Motor Carriers, vendors, affiliates, in legal proceedings, etc., where applicable.
You may update or delete your account information by contacting us at charters@thecharterly.com.
We use cookies for identification and access control. You can choose to disable cookies in your browser settings.
While Charterly may provide options to adjust your privacy settings and limit access to certain personal information, please understand that no security system is 100% secure. Charterly is not liable for any breaches or bypassing of privacy settings or security measures on the Service. Additionally, we cannot control how other users handle the information you choose to share with them. Even after you remove content from the Service, it may still exist in cached or archived copies, or be saved by other users or third parties. Therefore, Charterly cannot guarantee that any information you post or transmit through the Service will remain private or inaccessible to unauthorized individuals.
We reserve the right to disclose your personal data if required by law or to protect our rights or others.
This policy may be updated from time to time. We recommend reviewing this page periodically.
If you sign up or log in via a third-party service like Google or Facebook, we may receive data as per their policies.
If you have any questions about this Privacy Policy, please contact us at: charters@thecharterly.com