Frequently Asked Questions

Charterly coordinates group transportation. We help you identify an appropriate vehicle and coordinate trip details through a network of independent transportation providers, with one point of contact from quote to trip.

No. Options range from Sprinter and executive vans for smaller groups to multiple motorcoaches for large events.

We recommend booking at least 3-6 months in advance for peak seasons (spring and fall) and major holidays. For other times, 1-2 months is usually sufficient. However, we can often accommodate last-minute requests depending on availability.

Wi-Fi and power outlets may be available depending on the vehicle and operator. If these amenities are important for your trip, include them in your quote request so your Charterly representative can confirm what is included with your reservation.

Policies vary by provider and, for alcohol, by state law. Mention your plans in your quote request and your trip specialist will confirm what applies to your reservation.

Gratuity handling is described in your quote or reservation documents. Ask your trip specialist if you have questions.

The cancellation terms shown on your Charterly quote or signed booking agreement govern your reservation. Terms may vary depending on the trip date, vehicle availability, operator requirements and booking conditions. Review your reservation documents or contact Charterly for the terms that apply to your booking.

Accessible transportation options may be available through our provider network. Please describe the accommodation needed when requesting a quote and submit the request as early as possible so availability and vehicle configuration can be confirmed.